At FBA Consulting, we have been providing specific solutions to diverse healthcare organisations such as hospitals, dental clinics, fertility clinics, pharmacies, and insurers for over 20 years.
We help our clients thoroughly understand their healthcare organisation from different perspectives and gather data from similar institutions, which is essential in order to position themselves and have the backing of information to make decisions aligned with their objectives.
With us, your clinic, hospital or other healthcare organisation will grow by improving the satisfaction of your patients and workers.
Receive feedback from your patients in order to detect areas for improvement and anticipate their needs.
Understand how your hospital works from the perspective of your staff and physicians.
Efficiently manage complaints and claims from your hospital in order to provide the best possible service.
Improve real-time communication with your patients and their families by sending appointment reminders or notifications.
You will be able to compare the data obtained by your hospital with more than 600 centres nationally and internationally. For more information, you can filter this data by different segments: public, private, hospital size, by region, by services, etc.
You can compare your centre with others located in Spain, Portugal, Brazil, Chile, Argentina, Peru, Colombia, Panama, Mexico, Jamaica, and the Dominican Republic.
Customer feedback allows us to understand what needs they demand from us and how we can retain our clients.
INDAGA objectively indicates our strengths and weaknesses, representing a great support for our continuous improvement.
Beatriz Patiño Alende
Process Manager - Hospital La Rosaleda
FBA has allowed us to direct our continuous improvement efforts towards issues that patients and our doctors value most.
We don't waste time on issues that management considers relevant but customers do not perceive as important.
General Director - Grupo Torre Médica
Surveys have four critical phases: instrument design, fieldwork, data analysis, and interventions.
The FBA Consulting tool allows us to focus efforts only on interventions to improve our patients' experience.
Dr. Rodrigo Poblete Umanzor
Director of Quality and Patient Safety - UC-CHRISTUS Health Network